Yes. ADAE Dental Store offers worldwide free shipping. The shipping method depends on the size, weight and type of equipment.

Most applicable products are shipped by air, while heavy equipment is normally shipped by sea.

Products shipped by air normally arrive within approximately 7–14 days after the order is placed.

Once the shipment has been collected and an official tracking number is available, our service team will send the tracking information by email.

Heavy equipment shipped by sea requires a longer delivery time depending on destination.

For applicable air shipments, ADAE uses international couriers including DHL, FedEx, UPS, TNT, Aramex and EMS.

Heavy dental equipment such as dental chair units, CAD/CAM equipment, CBCT systems and OPG machines is normally shipped by sea because of its size and weight.

Once your items are collected by the shipper and an official tracking number is issued, ADAE will send the tracking information by email.

You can also check your order status through the ADAE Smart Order Tracking System.

Yes. Products sold through ADAE Dental Store include warranty coverage.

The applicable warranty period is stated on each individual product page.

For qualifying faults occurring during the applicable warranty period, ADAE warranty service is handled according to the conditions stated in the ADAE Warranty Policy.

Customers may be asked to provide photographs, videos or other information so the technical team can evaluate the issue.

You can still contact ADAE after the warranty period has ended.

Our technical department will review the issue and advise you regarding the available repair solution and applicable cost.

Warranty and after-sales support: support@adae.store

Yes. Supported equipment purchased from the official ADAE Dental Store is covered by lifetime free technical support.

ADAE Dental Store supports several payment methods for placing an order online.

Online payment methods include:

• PayPal
• Shop Pay
• Google Pay
• Apple Pay
• Visa
• MasterCard
• American Express
• Credit or Debit Card via secure checkout

For customers who do not have access to the online payment methods above, ADAE also supports:

• TT (Wire Bank Transfer)
• Western Union

To pay by TT or Western Union, contact ADAE through our online store live chat, email sales@adae.store , or WhatsApp +86 183 0019 0504 to request an official PDF invoice containing the transaction details.

You can place your order directly through ADAE Dental Store.

Quick ordering steps:

1. Add the desired item to your cart.
2. Proceed to checkout.
3. Select your preferred payment method.
4. Complete the payment.
5. Wait for your order confirmation and tracking information.

After payment is completed, you will receive an automatic confirmation email containing your order number and order details.

An automatic PDF invoice will also be emailed by the ADAE Sales Department.

The Packaging Department will then begin collecting your order and forwarding it to the shipping team. Once your items are collected by the shipper and an official tracking number is issued, our service team will email you the tracking information.

If you have difficulty placing an order, you can contact ADAE for assistance.

WhatsApp: +86 183 0019 0504

Sales: sales@adae.store

Yes. If you are interested in purchasing ADAE dental products in wholesale quantities, you can submit a wholesale inquiry.

The ADAE Sales Department will provide a quotation based on the product and requested quantity.